Overview
Last updated: 2026/03/21
Thank you for shopping with The Fresh Drop. If you are not completely satisfied with your purchase, we’re here to help.
1. Returns
You have 7 days from the date you receive your item to request a return.
To be eligible for a return:
- The item must be unused, unopened, and in the same condition that you received it
- The item must be in its original packaging
- You must provide a receipt or proof of purchase
2. Non-returnable Items
The following items cannot be returned:
- Opened or used water-related products
- Hygiene or personal-use items
- Items marked as final sale
3. Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved:
- Your refund will be processed to your original payment method
- Please allow 5–10 business days for the refund to appear in your account
4. Shipping Costs
- Customers are responsible for return shipping costs unless the item is defective or incorrect
- Original shipping charges are non-refundable
5. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery.
Provide:
- Your order number
- Clear photos of the item
We will arrange a replacement or full refund at no additional cost.
6. Exchanges
We only replace items if they are defective or damaged. For exchanges, please contact us directly.
7. Contact Us
If you have any questions about our Refund & Returns Policy, please contact us:
📧 Email: thefreshdropuae@gmail.com
📞 Phone: +971 55 433 1899
📍 Address: First Floor, The Village Mall – Office No. 11 – 11 St – Jumeirah – Jumeirah 1 – Dubai – United Arab Emirates
🌐 Website: https://thefreshdrop.online/